FAQ's at Spear's Catering

Which credit cards do we accept?
Can I cancel my order?
Is there a minimum guest count to my order?
Do you do in and out of town deliveries and how much is it?
How much in advance do I need to place an order or reserve the date of my function?
What purchases are sales tax exempt?
What happens if it rains on the day of my picnic or outdoor event?
What is Spear's Catering guarantee policy?
Do I need to make a deposit to hold the day of my event?
What if my guest count changes?

Catering FAQ's

Which credit cards do we accept?
Visa, Mastercard, Discover/Novus, and American Express cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.

Can I cancel my order?
Yes, on most items you can, as long as the food has not been prepared or specially ordered prior to the day of the event. If the order has already been prepared we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible.

Is there a minimum guest count to my order?
Yes, but if your guest count falls below the minimum there will be a small upcharge assessed and verified for your planning purposes. Most all buffets include all the necessary serving equipment and tableware. The buffets are designed for self-service on the Executive Catering Menu, but serving attendants are available. Minimum order for boxed lunches is 10, for buffets 12. All orders placed by fax will be confirmed. Orders placed by fax after 5:00 pm will be confirmed the next day after 8:00 am, and may be subject to special delivery times and condition.

Do we do in and out of town deliveries, and how much is the charge?
Yes, we do deliveries in the Wichita area for 10.00 before 5:00 PM, after 5:00 PM 17.50. All deliveries out of the Wichita area are subject to distant and time charges. Your sales coordinator will be able to price you a quote.

How much in advance do I need to place an order or reserve the date of my function?

We welcome same day orders, but depending on what is needed for the event may be subject to special conditions and delivery times.

We will confirm all orders 48 hours before delivery for any changes in the menu, guest count, serving times, or other needed changes.

Caterings for Picnics will be confirmed 72 hours prior to the event, and weddings are confirmed and paid in full 48 hours prior to the event.

We strongly urge you to set a date for your wedding or picnic function ahead of time due to availability of locations and close out dates for special events.

What purchases are sales tax exempt?
Only direct purchases by a religious organization of items to be used exclusively for religious purposes are exempt. A direct purchase is a sale that is billed directly to the religious organization and is paid for by the religious organization's check or voucher. Purchases made by employees or agents with their personal funds are TAXABLE, even if they are later reimbursed the expense by the religious organization.

What purchases are taxable?
Personal property and services that are purchased for use in undertaking business activities, even though the profits from such enterprises are used exclusively for religious purposes, and personal property and services, such as food, clothing, personal items, meals drinks, motor vehicles, admission charges, and membership dues, that are for the personal use of ministers, priest, and other employees, rather than a use that is exclusively for a religious purpose.

What happens if it rains on the day of my picnic or my outdoor event?

If you need to reschedule your event date prior to 72 hours there is no charge. Inside 72 hours of the event a 15% fee of the total portion of the proposal will be charged. The alternate date must be within 60 days of original date. Cancellation of the function prior to 72 hours of the event will result in a 10% fee of the total proposal cost charged, to compensate Spear's Catering for time and effort made in planning and coordinating the event. In addition any incurred facility charges as a result of the cancellation will be paid by the client, also any additional charges for the facility after the picnic will be paid by the client.
Within 24 to 72 hours a cancellation will result in a 30% charge of the total proposal cost is due to Spear's Catering. Starting 24 hours until the time Spear's Catering leaves to set up the function a fee of 50% will be charged to the client should a cancellation occur. Once Spear's Catering has left for the picnic site 100% of the proposal cost is due.
Reason for cancellation may include, but are not limited to fire, rain, flood, other acts of God, or Client's specific needs. Our goal would be to reschedule an event which needs to be canceled. Therefore, we have many creative suggestions on how to salvage picnic, weddings, or other outdoor events should the need arise to cancel yours.

What is Spear's Catering guarantee policy?
The invoice will be based upon your guarantee number, or actual number served, whichever is greater on all attended functions. All left-over food items will remain the property of Spear's Catering.

Do I need to make a deposit to hold the day of my event?
Yes! All attended and special events will require a deposit. Your sales coordinator will be happy to work with you concerning the amount of the deposit needed.

What if my guest count changes?
We will try to accommodate any last minute changes prior to our 48 or 72 hour confirmation of all guest counts and other changes. There could be limitations to certain food items depending on the order if it goes up. If the guest count goes down the client will be responsible for the final confirmation number of guests due to prior preparations. Therefore, we are not able to reduce charges for any reason.